A Positive Vision for Health Systems

health system strategy access consumers anchor

Against the backdrop of unprecedented threats to the health system business model, we’d like to offer an organizing principle for health system strategy: health systems should strive to serve as the trusted “anchor” for consumers across their health journey. To do so, they must move beyond episodic encounters and build comprehensive, relationship-based care anchored in four core components: hospital and procedural care, primary and specialty care, care personalization, and care coordination. These components may be delivered directly or through curated partnerships, but always within a health system-connected network. Episodic care alone won’t sustain loyalty, revenue, or long-term viability. The “anchor” role requires health systems to deliberately curate a connected ecosystem of services, whether owned or partnered, that keeps patients inside their orbit. That means making trust, continuity, and personalization as core to the strategic plan as capital investments. The real differentiator requires evolving from just providing care to orchestrating the entire healthcare journey in a way that consumers and families feel supported over time and across life. That’s where health systems can translate their legacy of clinical credibility into durable consumer relationships, which is our bet for the future’s true competitive advantage.

From newsletter: Board Season 2025